![]() Capital One has tools to help alert customers to fraud declines, and rather than the email alert, perhaps a better solution for you would have been our text alerts. ![]() Thanks for forwarding, Jeff, and I’m sorry for the inconvenience of your card being blocked for suspected fraud when you were trying to make an international, online purchase. Update: I received the following response from Capital One through my media team query: Their exec support team called and made it quick and easy to reactivate the accounts. Final Update 10/15/15: After emailing with the Capital One support person below and given that they’d provided the credit that I asked for, I reactivated my accounts to give the new text alert system a try.
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